We at Fleece Queen will try our very best to satisfy each and every customer.  In the rare event that we are unable to fulfill your order in a satisfactory manor.  Please review the comments below regarding any returns or exchanges.

All orders carry a 12 day return policy when  an error is made or defective fabric is sent.  This means that you have 12 days from the post marked date, to return merchandise for a refund or exchange.

All approved returns require a return authorization #.  Please do not send orders back without an authorization #, as it will be denied.

If you are dissatisfied, please contact us via e-mail ASAP and we will do the best we can to resolve the matter as quickly as possible. We encourage our customers to inspect the contents of the package(s) as soon as the order is received.